Project Specialist

New York · Full-time · Intermediate

About The Position

We’re looking for a project specialist to support the senior project manager in leading the implementation of our most strategic enterprise customers. This role is open for remote work in the US, in eastern or central time zones. In this role, you are expected to develop high-trust relationships with your customers, coordinate project plan & timelines and monitor the implementation work-streams (integrations, IT, testing, change management) until a successful launch of the product is announced in the customer’s organization. You will be measured on customers’ go-live, the implementation quality and customer satisfaction. We are looking for candidates who are self-starters, have high integrity, thrive in dynamic environments and have experience working in software or SaaS product companies.

Life at Gloat:

We are a fast-growing and dynamic startup with 200+ team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Responsibilities

  • Support the successful implementation of Gloat’ product for enterprise customers, while coordinating with the customer and internal stakeholders
  • Work closely with the senior project manager to understand customer business needs and help in defining success metrics and business impact
  • Establish incredible rapport and trust with your customers
  • Work directly with customer’s project manager and senior executive team
  • In non-Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to, and facilitating discussions with stakeholders from their HR, IT, leadership and more
  • Supporting and coordinating project scope, plan, dependencies and timelines for go-live, incorporating the different work-streams, e.g. change management, integrations, IT signs off, legal, Support.

 #LI-DNI

Requirements

  • 2-3 years of experience in technical project management & implementation, business analysts, Support, working with enterprise companies
  • Experience managing enterprise SaaS or software solution deployments
  • Strong project management capability and strong organizational skills 
  • Account management and customer-facing experience — advantage
  • Advanced problem-solving skills and verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) – Advantage

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