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Careers at Gloat

Technical Support Specialist

India · Full-time · Entry-level

About The Position

We are growing and we are growing fast! As part of this exciting ride, we are expanding our APAC support operation in India and looking for an experienced Technical Support Engineer to join and contribute to our success, providing our customers with the best of breed service, ensuring their issues are addressed in a quality and prompt manner

Responsibilities

Respond to customer inquiries and technical problems through ticketing and chat systems
Provide high quality service meeting and exceeding SLAs
Address customer technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries and issues.
Work directly with other global support colleagues as well as other functions such as CSMs, TAMs, R&D to provide fast resolution to customer issues based on customer needs.
Work directly with R&D teams
Formalize and write content for knowledge sharing for both internal purposes and customer facing platforms.
Own the knowledge within Support for designated product areas – create knowledge, provide sessions, consulting others, help them investigate issues in your assigned area, etc.

Requirements

At least 3 years’ experience in Technical Support or a position of similar nature in a SAAS company.
Strong technical troubleshooting skills and problem solving while understanding customers business impact.
Experience investigating through logging tools such as Kibana etc.
Good understanding of integrations and APIs and ability to investigate related issues.
Must have excellent communication skills and a passion for providing world-class service.
Experience of directly supporting Enterprise-Level customers.
Ability and desire to learn products and technologies.
Ability to work independently as well as with others in a global team environment
Experience working in a startup – advantage.
Experience in the HRTech domain – advantage.

Careers at Gloat

Technical Support Specialist

About The Position

Responsibilities

Requirements

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How to Thrive Through the Great Resignation?

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Careers at​ Gloat

Technical Support Specialist

About The Position

Responsibilities

Requirements

Apply for this position

The anything Workforce

Let's get acquainted

How to Thrive Through the Great Resignation?

We have gathered exclusive insights from the founder of Deloitte's Future of Work practice on how to succeed during the Turnover Tsunami

Let's get acquainted

Careers at Gloat