Senior Project Manager

India · Full-time · Senior

About The Position

We’re looking for a senior project manager to lead our most strategic enterprise customers throughout their entire life cycle with Gloat. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, manage the project plan, its timelines, and oversee all of the onboarding work streams including IT and Change Management, until a successful launch of the product is announced in their organization. Once customer goes live, you continue to build out the trust and ensure a successful long term and expansion plan is in place for your customer. You will be measured on customers’ go-live, their defined success metrics, KPI results, and satisfaction. We are looking for candidates who are self-starters, have high integrity, thrive in dynamic environments, and have experience managing software or SaaS deployments at large global enterprises.

Responsibilities

  • Drive the successful onboarding of enterprise customers, taking ownership of the project delivery while coordinating key customer and internal stakeholders
  • Manage customer post go-live and ensure successful launch leads to full scale implementation
  • Establish incredible rapport and trust with your customers
  • Travel to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
  • Establish project plan and timelines for go-live, incorporating the different onboarding work-streams, e.g. change management, integrations, IT signs off, legal, Support.
  • Influence change within customers to drive adoption of best practices and successful implementation, thereby deriving optimal value and utilization of the product and service.
  • Predict and forecast risk, problem solve and work independently
  • Collaborate with other departments within the company, e.g. Implementation, RnD, Product, Support, BI.
  • Meet and exceed quarterly targets or other targets defined by the business.
  • Manage customer post go-live and ensure successful launch leads to full scale implementation
  • Work closely with your enterprise customers to understand their business needs, helping them define success metrics and business impact with InnerMobility

Requirements

  • 5-7 years of experience in technical project management & implementation at or with enterprise companies
  • Experience managing enterprise SaaS or software solution deployments
  • English at a native level
  • Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level executives
  • Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) – Advantage
  • Account management and customer-facing experience
  • Advanced problem-solving skills and verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities

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