Senior Project Manager

Singapore · Full-time · Senior

About The Position

We’re looking for a senior project manager to lead our most strategic enterprise customers throughout their entire life cycle with Gloat. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, manage the project plan, its timelines, and oversee all of the onboarding work streams including IT and Change Management, until a successful launch of the product is announced in their organization. Once customer goes live, you continue to build out the trust and ensure a successful long term and expansion plan is in place for your customer. You will be measured on customers’ go-live, their defined success metrics, KPI results, and satisfaction. We are looking for candidates who are self-starters, have high integrity, thrive in dynamic environments, and have experience managing software or SaaS deployments at large global enterprises.

Responsibilities

  • Drive the successful onboarding of enterprise customers, taking ownership of the project delivery while coordinating key customer and internal stakeholders
  • Manage customer post go-live and ensure successful launch leads to full scale implementation
  • Establish incredible rapport and trust with your customers
  • Travel to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
  • Establish project plan and timelines for go-live, incorporating the different onboarding work-streams, e.g. change management, integrations, IT signs off, legal, Support.
  • Influence change within customers to drive adoption of best practices and successful implementation, thereby deriving optimal value and utilization of the product and service.
  • Predict and forecast risk, problem solve and work independently
  • Collaborate with other departments within the company, e.g. Implementation, RnD, Product, Support, BI.
  • Meet and exceed quarterly targets or other targets defined by the business.
  • Manage customer post go-live and ensure successful launch leads to full scale implementation
  • Work closely with your enterprise customers to understand their business needs, helping them define success metrics and business impact with InnerMobility

Requirements

Qualifications:

  • min 7 year + project management experience within software implementations – ideally gained within HR, / Payroll / Talent domain. Candidates would come from a SuccessFactors, ADP, Workday type of organisation. Ideally they would have worked on large scale implementations.
  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down
  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
  • Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
  • Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
  • Self-motivated, decisive, with the ability to adapt to change and competing demands
  • Experience in successfully leading projects and programs to on-time, on-schedule and within budget
  • Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
  • Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
  • Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers
  • Experience working both independently and in a team-oriented, collaborative environment
  • Must be able to learn, understand and apply new technologies – candidates will be expect to learn and be able to demonstrate the product

Required qualifications:

  • 7+ years of project management experience, including tracking and planning projects
  • 7+ years of experience working with business stakeholders within a cross-functional matrix environment
  • Previous experience with gathering requirements from the client / business and documentation
  • Previous experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle
  • Proven ability to demonstrate a drive for results and accountability of business needs
  • Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross – functional environment
  • Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

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