We are expanding our Customer Support organization and are looking for an experienced, tech-savvy and customer oriented L3/L4 Support Engineer to join our New York office. The role is full-time with a flexible schedule, including evenings when needed. As an L3/L4 Support Engineer, you will use your skills and in-depth knowledge of computing environments, networking, databases and our products to quickly and professionally diagnose and aid in resolving customer issues. You will be working closely with our Customer Support agents, our R&D teams and our customers to identify the root cause of issues, devise work-arounds and ensure high customer satisfaction.
The position will also involve supporting end-users, ensuring that they get the most out of our services, educating them on the platform and guiding them through its usage.