Who are we:
Gloat helps organizations harness the hidden potential of their employees. And by matching people to internal projects, learning, and career opportunities, we enable employees to take charge of their careers.
As leaders rethink the modern workforce, we empower them to put employees and employers in the position to achieve anything. The world’s first internal talent marketplace is how we deliver on this promise. Our state-of-the-art AI platform provides mission-critical visibility, insight, and organizational agility.
By reinventing how work gets done, Gloat is disrupting the HR-Tech industry and enabling the most innovative enterprises to build future-ready workforces.
What our life looks like:
We are a fast-growing, dynamic startup with offices in Tel Aviv, New York, London, Singapore, and Melbourne, as well as a fleet of remote workers all around the globe. We value collaboration and innovative thinking, and we’re always looking for bright, driven, and all-around awesome people to join the fun and grow with us (since we use our own product, every Gloater is highly incentivized to learn and evolve)
Who we’re looking for:
- G – get it done
- L – look beyond the status quo
- O – own it
- A – adapt and evolve
- T – tear down silos
- E – empower our customers
- R – rely on each other
The Job:
We are looking for a T1/T2 Support Team Leader/Supervisor to lead our T1/T2 Support team in the North America region.
The ideal candidate brings a mix of technical skills, hands-on approach, curiosity, and strong customer orientation – understanding customer needs, the business impact of various issues, and the ability to prioritize and take corrective action accordingly.
This is a supervisory role where you will lead Technical Support Specialists (T1\T2 Level) and will be responsible for the day-to-day management of the Support operation in North America, ensuring the technical health and resolution of customers issues within SLAs. You are expected to be technically involved and also act as an escalation manager for high priority issues, collaborating closely with other groups in the company.
We are looking for a leader and a team player who can think out of the box, collaborate with others, motivate and mentor team members, be agile, and be able to work in a fast-paced environment.
Among other responsibilities, you will partake in thought leadership to redefine the way we operate, and take initiative to improve our processes, tools, etc.
