We are looking for a T1\T2 Global Support Manager to lead our T1\T2 Global Support team.
The ideal candidate brings a mix of technical skills together with strong customer orientation – understanding customers needs, the business impact of various issues, and ability to prioritize and take corrective actions accordingly.
This is a managerial role where you will manage a team of Technical Support Specialists (T1\T2 Level) and will report to the Head of Global Support. You will be responsible for the day to day management of the Support operation overall, ensuring the technical health and resolution of customers issues within SLAs. You are expected to be technically involved and also act as an escalation manager for high priority issues, collaborating closely with other groups in the company.
We are looking for a leader and a team player who can think out of the box, can collaborate with others, can motivate and mentor others, be agile and be able to work in a fast paced environment.
You will be part of the Support Management team, helping to shape the future of the way we operate, raising and taking initiatives to improve our processes, tools, etc.