Time Off and Benefits

Conversational self-service for life events

The Problem

PTO portals and benefits enrollment are where employee experience goes to die. Every life event – baby, move, new medication – forces an employee through a maze of forms in a system they use twice a year. HR ends up processing escalations that should be self-service.

The Solution

A conversational agent for everything time-off and benefits. Ask it anything in plain language, and it checks balances, requests leave, enrolls dependents, or compares plan options – writing back to your HCM with full policy enforcement.

Identifying life event and eligibility Knowledge Graph
Retrieving applicable benefits and leave Retrieval & Embedding
Calculating balance and team calendar fit Intelligent Tools
Personalizing to employee plan and family Personalization Engine
Writing to HCM with policy enforcement Business Logic Engine
Time Off and Benefits Agent Interactive Demo
ACTIVE
Workforce Context Engine
Knowledge Graph

2.4M skill nodes and 18.7M relationships mapping people, jobs, and skills across your organization.

Retrieval & Embedding

Vector-based semantic search finds the right people, policies, and content through meaning, not keywords.

Intelligent Tools

14 specialized tools for matching, predicting, and acting on workforce data.

Personalization Engine

Connects people to answers, opportunities, and resources based on role, tenure, and context.

Business Logic Engine

Policy enforcement, approval workflows, and audit trails for every AI action.

Measurable Impact

85% Self-serve resolution rate
92% Employee satisfaction
64% Fewer escalations to HR
FAQ

Common questions

Does the agent handle every type of time off?

PTO, sick, parental, bereavement, jury duty, sabbatical, unpaid – all types your policies support. It applies the right rules for each automatically.

What about complex benefits enrollment?

It handles open enrollment, qualifying life events, HSA and FSA changes, dependent management, and beneficiary updates. Plan comparison includes your cost, network, and prior usage.

Can managers approve PTO through the agent?

Yes. Requests route to managers as adaptive cards in Slack or Teams with team calendar context. One-tap approval, no portal.

What if a request violates policy?

The agent catches it before submission and explains the issue. It suggests alternatives (split the request, use a different type, escalate to HR).

Does it integrate with our HCM?

Native connectors for Workday, SuccessFactors, Oracle HCM, Dayforce, UKG, BambooHR, and 50+ others. All writes happen through the HCM of record.

Give your workforce a better way to manage time off

See how the Time Off and Benefits Agent turns portals into conversations.