Why horizontal growth is the key to a high-performing workforce

It’s time to look beyond linear career ladders and embrace all directions of growth

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By Nicole Schreiber-Shearer, Future of Work Specialist at Gloat

March 28, 2022

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For a long time, most career ladders looked more or less the same. Employees were expected to start as junior-level associates and climb the ranks, working their way up to roles in management, and eventually leadership. Most professional development paths followed a similar vertical route, regardless of the industry employees were in and the goals they wished to achieve.

Today, career progression is getting shaken up. While some employees might choose to stick with vertical paths, others are expanding their horizons by exploring opportunities in other areas of the business, also known as horizontal growth.

As more people embrace non-linear career paths, businesses are starting to reap the benefits. Namely, horizontal growth empowers employees to build a broad range of capabilities, which leaders can tap into to overcome new challenges as they arise. And now that every organization is in a race to build skills, horizontal growth has secured its status as a top priority in the new world of work.

What is horizontal growth?

Horizontal growth describes any career move that takes your employees into a new department, industry, or functional role. While vertical growth is about ascending up traditional career ladders and learning skills that are directly relevant to a specific role, horizontal growth creates a broader knowledge base. Rather than just learning all the capabilities you need to excel in sales, for example, you might move into a marketing role that enables you to understand your company’s services from a new perspective.

One way to think about horizontal growth is by taking a look at a T-shaped talent model, in which the vertical bar represents an employee’s depth of skills and the horizontal bar depicts a range of skills. During vertical growth, an employee might prioritize upskilling to lengthen the vertical base of the T. In contrast, employees who are interested in growing horizontally will need to focus on reskilling (moving that vertical line entirely) and cross-skilling (elongating the horizontal top of the T).

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If horizontal growth doesn’t sound familiar, it’s most likely because it wasn’t something that leaders traditionally prioritized. Yet, it’s now become a game-changer in an organizational landscape that requires agility, rather than stability. When employees develop skills across multiple areas of your business, it will become easier to rapidly redeploy talent as priorities shift and challenges emerge.

The benefits of horizontal growth

Horizontal growth is a win-win that will benefit both employees and your business. From a people perspective, non-linear career development opportunities open your employees to new kinds of work that may be a better fit for their skills and interests. It can also improve engagement and satisfaction, which is a top-of-mind focus for HR leaders since our research shows that more than two-thirds of the workforce is interested in trying something new.

Prioritizing horizontal growth also comes with some real pay-offs for your business. When employees explore other areas of your organization, they gain institutional knowledge and build a new set of skills that your entire company can tap into. Horizontal growth can also help with churn, since people won’t feel like they need to leave your organization to try something new. And as labor shortages continue and hiring gets more competitive, a retention boost is something every business could use.

3 steps leaders can take to encourage horizontal growth

Given its widespread benefits, it’s easy to understand why many organizations are turning their attention towards horizontal growth. If you want to improve non-linear career progressions at your organization, here are a few steps you need to take:

Swap talent hoarding for talent sharing
Talent hoarding and horizontal growth can’t exist in the same organization. If your managers are possessive of their high-performing employees, these workers might feel like they’re trapped into staying with their current team or department. Over time, hoarded talent comes to believe that their best chance of pivoting their careers lies outside of your organization, causing them to disengage.

In contrast, managers who promote talent sharing benefit from teams that are inspired to achieve their full potential. And their team members take confident ownership of their career development and pursue both horizontal and vertical growth opportunities—ones that align with their goals and your business priorities.

Prioritize mentorship
The right approach to mentoring can empower employees to consider all types of career development, including horizontal growth. Rather than pairing mentees to mentors who hold more senior roles on their team, the most impactful initiatives match people based on their career ambitions and the skills they want to learn.

In the past, mentorship matching was a cumbersome process. Leaders needed to map out their participants’ competencies and goals and make relevant pairings manually. But now that talent marketplaces are gaining momentum, this heavy-lift is no longer necessary. The two-sided platforms match employees with similar interests and ambitions near-instantaneously, so leaders can debut a mentoring program that powers horizontal growth at scale.

Put employees in control of their career progression
There’s no such thing as a one-size-fits-all career path. Your people each have their own ambitions, skills sets, and goals for the future—and they’re the ones that know what they’re looking for best. So instead of expecting them to follow along on prescribed career paths, why not encourage them to seek out opportunities that align with their goals and your business priorities?

The newest career pathing tools use employees’ profile information to generate various paths their careers can take. Once people have full visibility into their potential growth opportunities, they can sit down with their manager and align on a path forward that benefits everyone involved.

While there’s still a lot of uncertainty about the new world of work, it’s clear that linear progression is no longer the only direction that employees’ careers can take. To learn more about how to approach employee development in the next chapter, check out our guide, Unlocking Career Agility: from ladders to lifelong reinvention.

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