While connectivity barriers may have once kept them in the dark, COVID-19 cast a spotlight on deskless teams and the essential work that they do. Now, on the heels of a cultural reckoning and in the midst of a labor shortage, frontline careers are approaching a turning point.
As the power dynamic shifts in their favor, employees are calling for a necessary change. They’re asking for more visibility and a greater sense of agency in the directions their careers take. Businesses that fail to meet these demands risk sabotaging their own economic recovery, and some industries are already beginning to feel the impact. In retail, 42% of frontline employees are strongly considering leaving their roles, with many motivated to make a switch by the promise of better pay and benefits.
Above all else, it is access to opportunity that these employees are looking for. As the pioneers of the Talent Marketplace, we’ve already harnessed the power of AI to help dozens of the world’s leading enterprises mitigate bias and democratize professional development. With deskless careers now at a crucial crossroads, we knew it was time to take these capabilities one step further by launching a frontline offering as part of the Gloat Talent Marketplace platform: an AI-powered career planning tool designed specifically for deskless employees.