As more space grows between us and the onset of the COVID-19 pandemic, a few common themes begin to emerge: uncertainty, ingenuity, and agility. Uncertainty, because tried-and-true responses to crises no longer applied. Ingenuity, because the organizations and people most willing to accept new ways of working made the best out of a terrible situation. Agility, because to respond quickly is to accept that time wasted is time that could have been spent enacting new and ingenious ways of work, adapted to an uncertain world.
While businesses have historically prioritized scalable efficiency, focusing on stable growth and predictable outcomes, outside circumstances have made those same organizations reconsider their calculations. As constant disruption becomes the new norm, those that embraced more dynamic ways of working could meet new challenges head-on—setting the tone instead of being backed into a corner.
Leaders recognize the need and benefits of an agile workforce, but few understand how much of a game-changer this mindset shift is.